We test valves before sale and want to help you choose the right valve for your equipment. Glass Audio does not offer an additional voluntary commercial guarantee.
Valves are delicate components. Damage caused by incorrect installation, incompatible equipment, incorrect operating conditions or misuse does not automatically qualify for a refund or replacement. We’ll consider each reported problem on its circumstances.
If you experience a problem, please email info@glassaudio.co.za with your order reference, valve type and a description of what happened. We’ll discuss the next steps with you. Any return should be arranged with us before delivery to our Pretoria office.
Your applicable statutory consumer rights remain unaffected.